At Miroa, customer satisfaction is our priority. We aim to ensure a smooth and hassle-free return experience for all orders placed on our platform.

Return Eligibility

• Products can be returned within 7 days of delivery, unless stated otherwise on the product page.

• Items must be unused, unwashed, and in original condition with all tags, packaging, and accessories intact.

• Certain items such as innerwear, personal care products, customized items, or perishable goods may not be eligible for return.

Return Process

• Customers can initiate a return request from their Miroa account under My Orders.

• Once approved, the item will be picked up or you may be requested to ship it back, depending on the seller’s policy.

• After inspection, the return will be processed accordingly.

Refunds

• Approved refunds will be processed within 5–7 business days after the product is received and verified.

• Refunds will be credited to the original payment method or Miroa wallet, as applicable.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please report it within 48 hours of delivery along with images for faster resolution.

Seller Responsibility

• Miroa is a marketplace platform. Return and refund policies may vary by seller and product category. Please check product-specific return terms before placing an order.

For any assistance, feel free to contact our customer support team.